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On the staffing side, Herrand noted that her shop ultimately was forced to furlough most of the staff — most of whom decided not to return when things started opening up again. “So we ore or less started over with staffing,” she said. “So one of our focuses going forward is offering different training and courses.” Her company has hired a trainer, and has dedicated resources to creating documented instructions for different jobs and roles, for example. “There is still a long ways to go,” she said, “but we’re headed in the right direction.”
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Toni McQuilken
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Toni McQuilken is the senior editor for the printing and packaging group.
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