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The panel started off taking a closer look at the challenges they’ve faced in the last few years — challenges that were echoed around the room as audience members agreed they faced the same issues. The panel generally agreed the top challenges they have had to overcome include:
- Customer needs have changed drastically, especially in verticals such as retail, restaurants, travel, and hospitality.
- Supply chain struggles — both in getting the right materials at the right times, as well as rapidly increasing prices — put pressure on margins that were difficult to keep up with.
- Staff turnover during the COVID years left shops with labor challenges they are still trying to overcome today.
“So how do we fix these things,” Gustavson asked the panel.
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Toni McQuilken
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Toni McQuilken is the senior editor for the printing and packaging group.
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