Why Being Rejected for a Refund Isn’t the End of the Matter

Would you accept being charged extra if FedEx damaged your package before it reached the customer? Most certainly you wouldn’t, nor should they, if they were told the label had somehow been compromised. The label is a part of the package, after all, and this makes it part of the carrier’s responsibility.

It’s true that package labels can be very fragile. It’s also true that its safety is not the shipper’s problem once it is entrusted to FedEx. It’s on them if the label becomes unreadable, or needs to be replaced. Care for the shipping label should be a priority, because FedEx’s reputation depends on timely delivery as much as the seller’s does.