- Ability to encompass all areas of the business: offset, folding cartons, direct mail, digital, digital flexo, flexo, and wide-format printing.
- Pricing of both set up costs, as well as annual fees
- A company that didn’t treat the customers as nothing more than dollar signs
- Ease of use
- Built in accounting
After more demos and discussions, Pollard and the team worked closely with the CPC team to get the modules they needed, and CPC realized that printIQ was well within their budget. Arellano was impressed, saying, “printIQ really did treat us as actual partners to make the flexo components more than we could have asked for. I honestly feel like they value my input about changes in the system, or different aspects that I need. They looked at the big picture of my suggestions and have added many of the things I had requested. They treated the suggestions as a win/win for both CPC and printIQ.”
CPC has now been working with the printIQ MIS for over a year, and loves the relationship they’ve built with the IQ team. Arellano is loving the customer service from IQ saying, “I have worked closely with multiple staff and they are all amazing. They make me feel like I am printIQ’s only customer, taking the time to work through the training and issues to help me understand the system completely. I am a control freak, and they have tailored my training to ensure I have the knowledge I need.”
In addition to being impressed by the support team, CPC says they have also experienced many productivity savings with printIQ. From time savings during estimating, job entry, and billing, to fewer questions requiring clarification from the production staff, they are very happy with their move to printIQ.