Commercial Interior Décor: Improving Patient and Customer Experiences

“The biggest challenge for provider facility signage has been wayfinding signage,” says Ken Gammon, SVP for RRD Healthcare Solutions. “COVID-19 has created a completely new traffic flow for these facilities, and accurate up-to-date signage is critical to ensure patients know where they need to go for their appointments. Additionally, signage that is instructional — especially relating to COVID-19 — has been a challenge. Reminders to wash hands, maintain space, and wear masks are important to keeping all patients and staff safe. Prior to the pandemic, not many materials management or facilities management teams had much experience with this type of signage, so they needed to identify new suppliers and to qualify them appropriately.”