CI Ready! Delivers Key Continuous Improvement Insights and Strategies

Compton began with a look at the fundamental elements of an organization, which he defined as a group of people working within systems and processes to accomplish some purpose. Each of these elements is equally important to an organization's success, he noted.

And while the type of organization (e.g., a printer or nonprofit service) dictates the type of services and goods, the overall purpose remains the same: maximizing the value flowing to the customer while minimizing waste everywhere in the company.