CI Ready! Delivers Key Continuous Improvement Insights and Strategies

Using an example from his work with Clarion Hotel–Stockholm, Robinson shared how the bartenders were the biggest idea activators. One comment regarding installing locks in the bar cabinets versus transporting alcohol up and down the stairs each day ultimately saved a bartender 766 hours per year. “Things like this look small, but actually they’re quite large,” said Robinson. “Most problems are buried deeply in your company’s processes and work practices.”