CI Ready! Delivers Key Continuous Improvement Insights and Strategies

Citing the 80/20 Principle of Improvement, Robinson said for leaders and managers who want to get from point a to point b, whether that’s increasing sales, improving productivity, etc., 80% of the ideas you need are in, or potentially in, the heads of your frontline people. In other words, 80% of the underlying improvements come from employees, while, at most, 20% comes from management, consultants, new technology, or other sources.